At the Family Stability Network (FASTN) we are committed to handling the personal data you share with us with the utmost respect. We are committed to being open and transparent about the data we collect and why we are using it. Status is a project of FASTN.

At Status we regard the privacy of our users as very important and any personal information which you provide to us will be dealt with in accordance with our terms and conditions.

If you have any questions about the way we use your data and would like to discuss this, please contact the team on [email protected]e.org.  

How we collect personal information

The personal and identifiable information we collect is directly from you, when you sign up to join one of our mailing lists or get in touch via email or phone, fundraise for us or sign up to write a blog or be filmed.

We do not buy fundraising lists or mailing lists.

What information we collect about you

We will collect only the information we need in order to carry out the processes to which you have given consent. Some personal data is collected through the site when you voluntarily choose to provide us with personal data.

The Contact Form

This will include the collection of your name, email address and any other information you might choose to provide. The information collected via the form simply allows us to reply to you/answer any questions, etc.

Leaving a Comment

If you leave a comment on the site, we ask for your name, email (which is not displayed on the site) and website (if you’ve got one). This information is used so other visitors will know who left the comment and to help us stop spammers.

Cookies

Cookies are small text files that are placed on your computer by websites that you visit.

To learn more about cookies, you can visit www.aboutcookies.org. You will also find details on how to block and delete cookies from your computer as well as more general information about cookies. For information on how to do this on the browser of your mobile phone you will need to refer to your handset manual.

Cookies we use include:

Google Analytics – These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous.

This data helps us to understand:

  • Which pages people visit on the site
  • Which internet browsers are being used
  • What is popular on the site
  • Which interactive tools are used by visitors

You can find out more about Google’s cookies on their privacy policy: http://www.google.com/intl/en/policies/privacy/. You can also install the Google Analytics Opt-out tools in your browser: https://tools.google.com/dlpage/gaoptout

By using our website, you agree that we can place these types of cookies on your device.

YouTube & Vimeo – If you play an embedded video on our site, there may a cookie set by YouTube or Vimeo containing anonymous, non personally-identifiable information about the number of playbacks of embedded videos. To find out more please visit YouTube’s embedding videos information page. You can find out more on the Google Privacy Policy (Google owns YouTube): http://www.google.com/intl/en/policies/privacy/ and the Vimeo Privacy Policy: http://vimeo.com/privacy

What we use your information for

We use your information in the ways that you have given us consent. If you have signed up to the newsletter, we will only send you this. If you have signed up to create content for us our content manager will use your information to contact you regarding this and ensure you get paid correctly.

We may also use the information you have provided to monitor our impact and effectiveness as an organisation. Where you provide this information it may include your date of birth, postcode and relationship status provided to us to help us monitor the demographics of our clients. However, where this is the case data will be anonymised.

We also use aggregated non-personal user data to analyse information such as where in the UK users come from, what type of questions they’re asking, and whether we were able to give them information or advice that was useful.

We may also use the data you provide to keep records of our relationship with you.

If we would like to use your personal information for any other purpose than those stated above, we will contact you to ask for your consent before doing so.

Some individuals may choose to share stories with us about them and their personal lives. Where this is the case, express consent will be granted and where that individual opts to remain anonymous extreme care will be taken to protect an individual’s identity publicly.

How we keep your data safe

All personal data is treated with confidence. We do not sell data. Personal data is password protected where possible or stored in restricted access folders and files.

We make every effort to ensure that your personal information is held securely and to safeguard against unauthorised access to your personal information. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. We strive to protect your personal information after we have received it, however you acknowledge that the privacy of your communications and personal information can never be completely guaranteed when it is being transmitted.

How long we keep your information

In general we store this information only as long as it is necessary to carry out the task for which we have collected the data (for example, if you have signed up to our newsletter we will keep your data for as long as you wish to keep receiving the newsletter). There are some exceptions to this where we need to retain information for longer, such as within our financial, charity or employment records.

Sharing data with other organisations

We do not share personal data with third parties beyond where this is necessary to carry out our expressed purpose, unless explicit permission has been granted or unless we have a legal obligation to do so. We will not try to sell you anything and you will not receive unsolicited telephone calls or mail from us or any third parties as a result of personal data being provided to us.

Any personal information you provide to us will be treated in accordance with the Data Protection Act 1998 and the General Data Protection Regulations 2018.

Your personal data provided by you via our website will only be used by FASTN as part of the Status project. In exceptional circumstances such as dealing with fraud, credit risk, dealing with abusive online behaviour, to enforce rights, to protect property, to protect human safety, if the law requires it; or if we sell or merge any part of our business, we may pass your personal data to another person or organisation to use for their own purposes. We will not otherwise disclose your personal data to anyone outside FASTN to use for their own purpose without telling you, for example, by updating this privacy policy.

Keeping your information up to date

Please keep us up to date where there are changes to your information so that we can ensure our records are accurate and up to date. You can do this by contacting [email protected]   or by using the links on the bottom of any email we send you.

External Links

We are not responsible for the availability or content of external sites that may be linked to, from the site. If you find a broken link or if you have any questions or concerns about a link, please contact us.

Your rights

You have a right to know what information we hold about you and how it is used. This information will be provided to you within 30 days of receiving your written subject access request.

You can update your communication preferences with us at any time. Please contact [email protected] to discuss your request.

You have a right to complain at any time. In the first instance we ask that you would contact us to let us know where you believe we are not treating your data appropriately. You also have a right to discuss this with the Information Commissioner’s Office (ICO) directly. You can find more information here: https://ico.org.uk/global/contact-us/email

Changes to this policy

If we decide to change our privacy policy, we will post those changes on the this website. This policy will be reviewed regularly in order to ensure compliance with all data protection regulations.